At Wired Custom Lighting, we are committed to your complete purchase satisfaction and take pride in the exceptional quality and craftsmanship of our products. Our attention to detail in design, material and construction is unyielding. And so is our commitment to customer satisfaction.
Once we receive your order we get to work on it right away. This means that once we’ve started processing your order, changes and cancellations are generally not accepted. If you have any questions or concerns, please call our customer service team right away at 888.444.2250 or send an email at firstname.lastname@example.org.
Unfortunately, fragile items are sometimes damaged in shipping. We also understand the need to pre-order and plan for your design needs. As part of that process, we ask that you examine all your items and their respective parts individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, notify us within 14 days of receipt of the item. We will arrange for a prompt replacement of the item. We also request that you provide photos of any damaged product along with the product packaging. Please contact our customer service team and we will be happy to replace the item or send replacement parts as soon as possible. In some instances, it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to use this as a solution.
We want you to absolutely love your purchase and are committed to your complete purchase satisfaction. Our attention to detail in design, material and construction is unyielding. And so is our commitment to customer satisfaction. We accept returns within 30 days of receipt unless otherwise noted on the product page.
However, we cannot accept returns on:
Open box items
Closeout, final sale and clearance items
Any product that has been modified, installed, or used in any way (including cut, clipped or stripped wires)
Items that are not in resalable condition or items missing the original packaging that are not defective or have not been damaged in shipping.
1. To return an item you must obtain a return authorization number (ra#) and we will provide you with one and schedule a time for a pickup from fedex. Request for an ra# should be done at email@example.com or call 888-444-2450 between 9 am and 5 pm pacific time.
We will credit your account within 7 business days of receiving and inspecting the product in our warehouse. However, we do charge a 20% restocking fee. Initial shipping charges are not refundable.
To ensure the product arrives safely, pack your return securely.
We will neither accept returns nor credit customers if products are returned in the following conditions: stained, soiled, stripped, or damaged in any other possible way. Items must be returned in saleable condition.
All products must be returned within 30 days of delivery of your order, in good saleable condition, in their original packaging, with all their accessories to ensure credit.
Returns received past 30 day delivery date will not be eligible for credit and will not be returned to the customer.
Custom-made-fixtures or modified fixtures are not returnable nor refundable.
Eligible refunds will be credited to the original payment method (with any applicable taxes) less a 20% restocking fee.
For credit card refunds please allow one to two statements for credit to appear.
If you have any question on your return/exchange/refund please send us an email to firstname.lastname@example.org with the subject line -- attn: return dept
Products eligible for return/exchange include items in original, new, uninstalled condition with all original parts, tags, and packaging. To initiate a return please call 888-444-2250.
What happens if my item is on backorder?
Before you decide to cancel an order due to backorder, we urge you to first contact our customer service department at email@example.com or call 888-444-2250 between the hours of 9 am and 5 pm pacific time. If an item is truly unavailable for the specified extended period of time, we apologize in advance for the delay and will work with you to find a suitable alternative.
Our Contact Information
Please contact us with any questions or comments about this policy, your personal information, our use and disclosure practices, or your consent choices by email at firstname.lastname@example.org.
Wired Custom Lighting
8690 National Blvd
Culver City CA 90232 USA
P. 1 310 229 9500